Refund Policy

Each product page states its own warranty period and its own instructions for use. That page is the authoritative description of what you are buying, and it is the document we apply when assessing any claim.

Where a product is offered with warranty coverage, you are entitled to either a replacement or a refund if the item fails within the stated period. Where a product is explicitly sold without warranty, it is delivered as it is and no replacement or refund is available once delivery has taken place.

Compensation is granted when we receive the evidence described in the terms of service shown on the product page. Uncut video footage of the item being received and used, taken from the moment the delivery is opened, is the standard we rely on for most claims, because it is the only reliable way to establish that a product failed rather than being misused.

Please read the terms of service on the product page before you buy, and make sure you are able to record and provide the proof it asks for. Claims that cannot be supported by the required evidence will unfortunately have to be declined.

If your payment has confirmed and no delivery has reached you, contact support with your order identifier. Undelivered and duplicated orders are always resolved, either by completing the delivery or by issuing a full refund.

Because these products are delivered instantly and cannot be returned, a correctly delivered order is not refundable simply because you changed your mind, ordered the wrong item, or no longer need it. The same applies where a product has been used in a way the product page prohibits, where credentials have been altered before a claim was made, or where the required proof is unavailable.

Contact us through our support channels with your order identifier, a short description of the problem, and the evidence required by the product page. We aim to review every claim quickly and will tell you plainly whether it is approved, and whether it results in a replacement or a refund.

Opening a payment dispute instead of contacting support permanently voids any warranty attached to the order and results in the loss of access to the store. If something is wrong with your order, talking to us is always faster and always the better outcome for you.

This policy may be revised as the store evolves. The date shown at the top of this page reflects the most recent revision, and the version in force at the time of your purchase is the one that applies to it.